MedChannel FAQ

MedChannel is waiting room TV software that turns any TV or browser into a branded patient-education display. It plays AI-generated slide decks, your best reviews, specialty-matched health tips, a live 7-day weather forecast, a news ticker, a clock and your clinic info footer — all managed from one dashboard and synced to your screens in real time. It also includes an AI creator for printable patient handouts.

Generic signage plays whatever files you upload. MedChannel builds the content for you: describe a topic and the AI writes a branded deck, reviews rotate in automatically, and health tips match your specialty. No media files to design, no USB sticks, no signage box to buy.

Any practice with a waiting room — family medicine, dental, pediatrics, dermatology, optometry, chiropractic, physical therapy, orthodontics, urgent care and veterinary. Health tips and AI content are matched to your specialty so each channel sounds like the practice it belongs to.

MedChannel runs as a Progressive Web App in any modern browser — smart TVs, streaming sticks, monitors, tablets and computers. If a screen can open a browser, it can be a display. Native Fire TV, Android and Samsung TV apps are coming soon.

The display keeps playing. Content already on the screen is cached locally, so a dropped connection never leaves the room with a blank TV. Weather and news resume automatically when the connection returns.

Open the display app in the TV's browser (or on any device connected to the TV). It shows a one-time 6-digit code. Enter that code in your dashboard to pair the screen, and the channel starts immediately. Most clinics are live in under ten minutes.

No. Any smart TV, streaming stick, monitor, tablet or computer with a web browser works. There is no signage box, no media player and nothing proprietary to buy. If you would rather not set anything up, the optional Plug & Play Stick is a pre-configured Fire TV Stick that arrives ready to pair — see the Store page.

Chrome, Edge, Safari and Firefox on desktop and mobile, plus the built-in browsers on most smart TVs. Install it as a PWA for a fullscreen, native-like experience that launches straight into your channel.

Yes. Add as many displays as your plan covers — each pairs with its own code and can play the same channel or its own mix. Reception, waiting room and exam-hall screens can each show what fits their audience.

In real time. Publish a deck, toggle the weather sidebar or update your hours in the dashboard and every paired display updates within seconds — no restarts, no re-uploads.

Nothing to worry about. When the TV comes back on and the app loads, the display reconnects and picks up your latest content. Pairing survives power cycles — you enter the code once per screen.

A self-running channel: your AI slide decks in rotation with review cards and specialty health tips, plus an optional weather sidebar with a 7-day forecast, a news ticker, a live clock and a footer with your clinic name, phone and website.

Paste your best patient reviews — first name, star rating and quote — and they appear as polished full-screen cards rotating between your slides. Social proof playing on a loop, exactly where new patients are sitting.

A curated library of patient-friendly tips filtered to your specialty — oral hygiene for dental, sun safety for dermatology, well-child reminders for pediatrics — mixed into the rotation automatically so the channel always has fresh, relevant content.

Yes. Slides, reviews, health tips, weather, the news ticker, the clock and the clinic footer can each be toggled per display. Build a full channel or a minimal one; changes sync to the screen in real time.

No — it is designed to be silent and fully readable without audio, so it never competes with front-desk conversations. Leave the TV muted.

Describe a deck in a sentence — a flu-season reminder, a new-patient welcome, a whitening promotion — and it generates branded slides using 13 layouts and 10 animated themes, editable afterward, playing on your displays.

Printable US-letter patient handouts with an intro, sections, step lists, do/don't lists, FAQs, callouts and "when to seek help" red flags — at Simple, Standard, Detailed or Kids reading level, in four print themes, with your clinic name and phone on every page.

Always. Every deck and handout is fully editable before it goes on screen or to the printer. AI-generated content is general patient education — review it like anything else that carries your clinic's name.

No. Slides and handouts are general patient education, not diagnosis or treatment. Handouts print a "not medical advice" footer. Never enter an individual patient's information into a prompt.

Claude, by Anthropic. Each tool is prompted with your clinic's context — name, branding, specialty and the current month for seasonal content — so output is specific to your practice, not generic filler.

Yes — that is the point. Your logo, colors and clinic name appear on the channel, the slides, the handouts and the info footer. Patients see your clinic's channel, not a third-party product.

Yes. Pair screens at every location under one account — each display can show location-specific hours, weather and content while sharing the same brand and deck library. Enterprise covers up to 15 screens flat for exactly this.

Yes. Team accounts (on Enterprise) let your front desk, office manager and marketing person work from the same dashboard without sharing a login.

Yes. Every new account gets a 30-day free trial with every feature and no credit card, including 3 AI slide-deck generations and 3 AI handout generations. Afterward choose Per Display at $24.99 per screen per month or Enterprise at $225 per month flat for up to 15 screens.

Everything: AI slide decks, the handout creator, review cards, health tips, weather, news, branding and real-time sync. There are no feature tiers and no add-ons.

Yes. Both plans are month-to-month with no contracts. Cancel from the billing page and keep access through the end of the billing period.